This table lists the Guest Fees listing sites charge and the Transaction Fees they charge for credit card payments via for example, Book it Now . Educating potential guests of how much these sites are charging them, may help to mitigate some of the confusion & unsavory business practices of some listing sites.


2 years ago

I hope you don't mind Sherri, but I've added to the bottom of your list 😀

2 years ago

Good to see people pushing to self control. Do VRP (Yapstone company) allow you to integrate this directly to your listing or have you just said online payment accepted so avoiding the Best Match? This is the killer part to their ranking.

VacayPay rates are very similar (plus much lower in EEA) and are hooked into a number of PMS systems, have a virtual terminal and branded payment and quotation links. (Full disclosure, I'm a co-founder of VacayPay :).

2 years ago

Hi Richard, I have not tried to reference VacationRentPayment on my listing. I'll check out VacayPay--cool name. My biggest irritation is AirBnB. They take 28% out of my revenue for taxes, which they claim to be sending to the IRS. I am a US Virgin Islands legal resident and we are required to pay income taxes to the Virgin Islands Bureau of Internal Revenue (not the IRS). Of course, there is no way to contact AirBnB because they have no customer support contact info. I did use Twitter to send a tweet to the IRS stating AirBnB is committing tax fraud. I thought that may get some attention from AirBnb....but not so far. Also, I find it ridiculous that AirBnB blocks the contact info for potential guests. Recently, a couple who were visiting in the area, wanted to view my rental, but we had a very difficult time figuring out how to get in touch. Ultimately, we figured it out and they came to see my home. My house was inappropriate for their family because they had a relative who could not walk up stairs. Had we not gone to extremes to get in touch, they may have booked my home and been very dissatisfied, which of course doesn't benefit anyone. Currently, I am attempting to educate the public about the fees HomeAway and VRBO recently instituted. In addition, I believe the new business model, which VRBO and HomeAway cloned from competitors (Best Match), has opened a market opportunity for a competitor to capture some of their market share. This new egalitarian approach whereby all owners pays the same low amount fails to account for non-monetary benefits travelers receive when booking with owners who are willing to invest more money in advertising, which is some cases is reflective of owners' overall investments in maintaining high quality rental properties. Feel free to share my table with anyone anywhere. Best, Sherri

2 years ago

Just revisited this Sherri and very interesting on the tax front. You could ask for information disclosure by freedom of information acts and then you wil know where and if and who they pay. Its also legally compulsory.

If you want a site to educate people of fees visit: Guest Service fees which is a separate site which references these fees and used by many owners and managers.

On the advertising front many agree, but this is a very large task and in reality a global opportunity is very hard to launch. Some are trying of course but with poor results so far.

If I had to do it, I would start with the same technology in multi-destinations, with a core focus on developing traffic for those distinct zones. Small steps, one at a time, but there is enough traction to make it work especially in certain areas/countries.

The challenge is the free to list OTA's, only pay if you get a booking (if) and then channel it to 100 other sites and hope. It works to an extent, but disconnects a complex industry from it original selling points and dilutes quality and care of customers.

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