It is impossible for anyone in the service industry to be flawless. You are dependent on several other people to provide the intended service to customers and any mistake on behalf of any of them can lead to bitter customer complaints. But you can use the same complaints smartly in your favor. An effective mechanism to address and solve complaints raises you to a status of being an excellent vacation rental manager. You can use the following points for transforming complaints into opportunities of achieving valuable customer loyalty.

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