Airbnb is planning to introduce an update to the Cancellation Policies and a corresponding increase to the host service fees.

The change is for now planned for Italian hosts starting from October 18, but Airbnb reps have already confirmed that the changes will be soon rolled out to other countries as well.

Unfortunately the pages explaining the pages on Airbnb are only visible to Italian hosts... However, a detailed explanation of the changes is available here: all-about-airbnb.com/post/150660669911/new-cancellation-policies-and-increased-host-fees.

In short, what is going to happen is the following:

  • Each cancellation policy will have a grace period, i.e. a set period of time before a reservation when a guest can always cancel and receive a full refund
  • The Moderate and Strict policies (less favourable to the guests), will be accompanied by an increase in host service fees, from 3% to respectively 4% and 5% to keep into account the extra protection from cancellations
  • Guests that cancels pre-trip will not be charged the guest service fees, making cancellations truly 100% refundable

The rationale that Airbnb is putting behind this is that by having more relaxed terms, more guests will book, and that this will compensate a possible increase in cancellations.

However, while this logic is true on a macro level (i.e. Airbnb's overall business), it will hardly be valid for on a micro level (i.e. single host). Getting a reservation cancelled is always disrupting from a host point of view!

What do you think?

The Italian host community is on fire, as hosts deem these changes unacceptable and only favouring the guest side. They even created an online petition as Airbnb is not really addressing the matter in a direct way...

It's interesting to know your opinion on this topic :)

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Comments

RichardVRichardV
2 months ago

No real surprises on all this I'm afraid. The ability to refuse booking damages their business appearance. The discrimination issues are another push to instant book or pay the penalty.

They have now announced 5% unless you are on instant book, but a 90 day grace period with no fees if you try it. Check out the snapshot below:


All About AirbnbAll About Airbnb
2 months ago

that's interesting. did you get an email from Airbnb about that?

RichardVRichardV
2 months ago

Yes, this evening with a survey asking our opinion on why we would or wouldn't.

First three questions, screenshot below:

All About AirbnbAll About Airbnb
2 months ago

would you mind forwarding it at [email protected]? would be interesting to write a follow up article

RichardVRichardV
2 months ago

Afraid we answered it and now a dead link.

All About AirbnbAll About Airbnb
2 months ago

that's fine even if the link is dead, it would be more to see the context of the email itself :)

RichardVRichardV
2 months ago

This is it in its entirety:


Airbnb's Research team is interested in learning about your experience being a host. Please complete this brief survey and share your thoughts. We'll use your feedback to improve Airbnb.

The survey will take less than 5 minutes to complete.

Take the Survey

Thank you for your time!

Sent with ♥ from Airbnb, Inc. 888 Brannan St, San Francisco, CA 94103 Unsubscribe

jpoljpol
2 months ago

5%... and it can only go up from here!

dannydanny
2 months ago

It's definitely arguable that HomeAway's better than Airbnb, they don't care about hosts either!

It's time for a new marketplace. I think HomeEscape is going in the right direction.

All About AirbnbAll About Airbnb
2 months ago

I've seen quite a few "niche marketplaces" popping up lately. Likely gonna happen more and more as people become more aware of the possibilities out there.

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