Hi there, I received a booking through Booking.com did I wanted to cancel because I had the house committed already. Does anyone have experience with how Booking.com handles this?
They told me the offered the guest an alternative (for which I would need to make up for the difference if its price were higher). But I actually did not see any evidence of this.
Does anyone have experience with how Booking handles this? Is it fearmongering or they go out shopping with their hand in your wallet?