Consumers inevitably have different feelings about brands and how likely they are to use and re-use a particular service - but is loyalty diluted because of the web? Some marketing gurus have suggested that brand loyalty is dead, or pretty close to being something from a bygone age.

However, according to this latest study by Facebook, they are largely wrong.

The headline finding is that 77% of people across all five verticals will return to the same brands again

Loyalty thrives in emotion

Millennials face unique barriers to brand loyalty

Price matters, but experience matters more

Read the full report here or the article on Tnooz here.

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