The working relationship between hotels and online travel agencies – better known as OTAs – is always a matter of heated debate in the travel industry. But the likes of Expedia, Booking.com, Orbitz, Ctrip as well as meta-search players such as Trivago, Kayak or even TripAdvisor and Google are a reality and force to be reckoned with. So what are hoteliers to do?

Here are the dos & don'ts of working with OTA sites...

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