I called Airbnb for the second time yesterday concerning the problem of incomplete verification of guest seeking a reservation. On both occasions Airbnb has told me they were very sorry but it was a glitch in their system. Yesterday, after going through the same problem, and putting on hold the acceptance of the guest’s request, the last CS rep I spoke with said, “Oh yeah, that’s a new thing we are trying. Airbnb is not releasing the photo of the guest to the hosts to make sure that our hosts are not discriminating against guests.” ??? What? So all the time I spent on the phone and through Twitter to figure out if whether my most recent guest inquiries had been verified was for nothing-- in actuality Airbnb is using us as lab rats in some weird social experiment they’re running? I’m sorry, but I am not a child. I am running a business out of my home where my children, husband and I live. Airbnb is not putting themselves at risk, we are. For them not to disclose their “experiment” to us is flat out dishonest and does not show good faith in our relationship. So much more to say here about the direction Airbnb is going, but first and foremost it is obvious that their primary concern is the not the safety of their hosts and their families, but rather their social consciousness. Badly done indeed.
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