Homeowners and managers are reporting that HomeAway has been quietly inching up the service fee, in some cases over 12%. "Since price is an important factor in determining whether a traveler books a property, it's natural to optimize and adjust the exact amount of the service fee," stated HomeAway's Community Forum.

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cometocapetown.comcometocapetown.com
4 months ago

homeaway seems to have stopped pushing guest email address & telephone number in the email enquiry, so now one has to login to see it, has anyone else noticed this?

The London AgentThe London Agent
4 months ago

We have resisted offering pay-per-booking on VRBO. I did put a few on for a while but I honestly witnessed no change in the number of enquiries.

We pay for the listings. Last week I renewed a few and the charge was $399. Today I wanted to renew a couple and the charge is $549.00 !!!!!!!!!!!!!!!!!!!!!!

dannydanny
4 months ago

Jeez. Unfortunately, there's only one direction it can go, and that's up!

jesslodgifyjesslodgify
4 months ago

So now all users must have online booking if they want to stay on the subscription plan rather than pay-per-booking?

Seems outrageous that they would increase to the previously non-online booking price and then enforce this rule on users!

I wonder how much churn this is going to create... I think HomeAway users need a little reminder about the advantages of listing site independence 😇

The DudeThe Dude
4 months ago

I was paying $750 / year for multiple sites package without instant booking VRBO/HA and international. I just renewed 3 weeks ago and It was $549 if you don't use instant booking or payments. And $399 if you allow instant booking. So its not all bad news. All affiliate sites are now included and I got my first request from Expedia already. I'm the first to hate on OTA large travel sites and commissions, but I have nothing to complain about and your article is misleading. Maybe its required for new sign ups only? I ditched FlipKey last year after they kept raising rates. I will support Rentivo when they go big in USA. Flat rate listings is the future.

EDIT: I renewed 3 days before March 28th. So I guess I got lucky on the timing. I'll have to cancel if they force me into instant booking next year. Go Rentivo! Hurry up!

RichardVRichardV
4 months ago

Hey Dude, great feedback for all of us! One thing to note is that we are all a bit confused by the various tiers, options and whats coming or not coming etc.

I posted this article, but the articles here are all from third parties though: The source of this one is VRMintel:

http://www.vrmintel.com/homeaway-quietly-increasing-service-fee-travelers

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