After much scrutiny including at least one ongoing class-action lawsuit, Airbnb issued a much-publicized report sharing its new anti-discrimination policy.
You may spot two things in the future:
- More instant booking as this means no possible discrimination
- If bookings are refused others cannot book those dates
According to Joah Spearman, this isn't enough. Read his open letter here.
Open letter overview
After reading your anti-discrimination policy, I thought to myself that while the travel startup founder in me is deeply inspired by what you, Joe Gebbia, Nate Blecharczyk and team have built with Airbnb, I am profoundly disappointed in both the company’s latency in addressing discrimination, and, now, I'm disappointed by the anti-discrimination policy set forth in your report, which falls short on impact.
- Airbnb didn’t author the report. This leads me to believe the fight against discrimination lacks internal, high-level ownership
- Airbnb hopes to limit bias, but is not willing to take steps to eliminate it
- Airbnb’s definition of trust is simply not good enough for this important occasion in the company's stage. Airbnb should lead
Do you agree the rules are too flexible or are they too stringent? By potentially forcing instant book, you don't have a say who stays in your home.