Thanks to the rise in the sharing economy and the overwhelming success of platforms like Airbnb to compete with major accommodation providers, more and more travelers are opting for vacation rentals over hotels. As a vacation rental host, that’s good news for you!
That being said, guest reviews can absolutely make or break your gig as a host. Unlike huge hotels that can afford a poor review here and there but still maintain an overall positive appearance and successful business venture, every “ding” in your listing presentation can cost you dearly. You can certainly try to make things right after a negative review, but you can’t ever erase it. The internet deals in ink, not pencil, y’all.
To avoid missteps and stay ahead of the negative review curve, here are 6 things guests are most likely to mention in their Airbnb reviews.