I've been hearing a lot of owners say one of their biggest gripes about OTA's are their ability to take complete control of your holiday rental business, yet take no responsibility...

Airbnb has refused to admit liability for multiple serious injuries suffered by a group of guests who fell two storeys when the balcony of their holiday rental in Brighton collapsed beneath them. Four friends had to have hospital treatment, including one impaled on an iron railing, when what was advertised as a "balcony with sea view" sheared off, sending the guests tumbling into the basement footwell.

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2 years ago

The problems many of the "intermediating ecomm" businesses such as Airbnb, Booking.com etc is that guests think they are booking WITH the brand. Nothing could be further from the truth. They are not tour operators!

None of these companies take liability for the property its quality, its access, its insurance position or the booking itself. This article on the Rentivo website is worth reading if you're a guest!


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